This website is operated by Reverie Moments. By placing an order or making a purchase, you acknowledge that you have read, understood, and agreed to these terms and conditions.
Pricing
All prices displayed on our website are shown in the currency selected by the customer. Currency availability may vary depending on your location and website settings.
Prices in different currencies are calculated using our fixed exchange rates and may differ from current market exchange rates. The price displayed at checkout is the final amount charged for your order.
Payment providers or financial institutions may apply currency conversion fees, transaction fees, or international payment fees depending on your payment method and location. Reverie Moments is not responsible for any additional charges imposed by your payment provider or bank.
International orders may be subject to customs duties, import taxes, VAT, or other local fees depending on the destination country. Any applicable charges are determined by local authorities and are the customer’s responsibility.
All orders require full payment before we begin the design and production process.
Ordering Timeline
Although most orders are completed within approximately one month, we recommend placing your order at least 1.5 months before your desired delivery date.
This recommended timeframe allows sufficient time for Design proof revisions, specialty finishes, hand-drawn portrait illustrations (if applicable), unexpected delays.
We recommend ordering 10–20 extra pieces for last-minute additions or keepsakes. Additional quantities requested after production approval will be treated as a new order and charged accordingly.
Order Process
After selecting your stationery items, please add them to your cart and complete checkout.
Following checkout, please provide your customization details through the order confirmation email form. If you do not receive the email, please check your spam or junk folder.
For invitations and wedding menus, wording and event details must be provided before the design process begins. For favors, signage, and other personalized products, we will use the customization information submitted on the product page (if available) to prepare your proof.
Once all required details are received, we will begin the design process and send your first proof via email.
Design Timeframe
Personalized wording and layout: 2–3 business days
Custom illustration:
– Minimalist style: 5–7 business days
– Realistic style: 7–9 business days
Timelines may be extended during peak seasons or periods of high order volume.
Design & Revisions
Your purchase includes Initial design proof, and up to 3 rounds of minor revisions, including: Text corrections, small layout adjustments, background color adjustments, illustration minor corrections.
Major changes to the original design concept, layout, or illustration direction may require additional fees and extend the timeline.
Production Timeline
Production begins after final design approval and confirmation of all required information.
Production times vary depending on product type, quantity, special finishes, and seasonal demand. Timelines may be extended during peak seasons or periods of high order volume.
- Standard rectangular products: 7–10 business days
- Die-cut shaped products / special finishes: 10–14 business days
Customer Responsibilities & Proof Approval
Customers are responsible for providing accurate information and materials required for their order, including names, dates, event details, addresses, photos, illustrations, reference images, wording, and any other text or visual materials.
Customers confirm that they have the necessary rights and permissions to use any submitted photos, images, text, designs, or other materials provided to Reverie Moments.
Customers are responsible for carefully reviewing and approving the final proof before production begins.
Once approved, Reverie Moments will proceed with production based on the approved design and is not responsible for errors or omissions that were approved by the customer.
If the final product does not match the approved proof due to an error caused by Reverie Moments, we will work with the customer to resolve the issue.
Shipping
Free Shipping:
Orders over $300 USD (Asia) ; Orders over $600 USD (Worldwide)
To help your order arrive sooner, all orders are shipped via International Express Delivery from Taiwan (Chunghwa Post EMS).
Estimated Delivery Time:
• Asia: 2–4 business days
• Rest of Worlds: 4–7 business days
Transit times are estimates only and do not include customs clearance. Shipping times may vary depending on the destination and holidays. Delivery times are determined by the courier and are beyond our control. If you need it even sooner, FedEx shipping options are available upon request.
Returns & Cancellations
We do not accept returns or exchanges for change of mind. If your order arrives damaged or defective, please contact us as soon as possible for assistance.
As all customized items are made to order, work begins after payment is completed and required details are received.
Cancellation eligibility depends on the stage of your order:
- Before customization details are submitted: A refund may be issued, minus a 5% cancellation fee to cover payment processing and administrative costs.
- After customization details have been submitted but before design work begins: A refund may be issued, minus a 15% cancellation fee to cover preparation and processing costs.
- After design work has begun or a proof has been provided: A 50% refund of the total order value may be issued due to completed design work and time invested.
- After production approval: Cancellations, returns, or refunds are not available.
This policy does not apply to products that arrive damaged due to shipping issues. Please refer to our Shipping Issues section for assistance.
Shipping Issues
Customers are responsible for providing an accurate and secure delivery address where someone is available to receive the package.
Once the tracking information confirms that the package has been delivered to the provided address, Reverie Moments is not responsible for packages that are lost, stolen, or misplaced after delivery.
If your package arrives damaged, please contact us as soon as possible and provide photos of the damaged packaging and products. We will review the situation and work with you to determine the appropriate solution.
If a package is lost in transit or delivery issues occur before the package is marked as delivered, please contact us so we can assist in communicating with the shipping carrier and resolving the issue.
Availability
While we make every effort to maintain accurate product information, selected card stocks, envelope colors, printing options, and materials may occasionally become unavailable due to supply changes or limited availability.
If a selected option becomes unavailable, we will provide a suitable alternative or discuss available options with you before proceeding with production.
Intellectual Property
All original artwork, illustrations, designs, and creative materials created by Reverie Moments remain the intellectual property of Reverie Moments.
Purchased products are for personal event use only. Customers may not reproduce, resell, distribute, or use our designs, artwork, or creative materials for commercial purposes without prior written permission.
Working files, editable design files, or source files will not be provided unless otherwise agreed.
Marketing & Social Media
Unless otherwise requested before production begins, Reverie Moments reserves the right to display completed designs, finished products, and photographs of the final work for portfolio, marketing, and promotional purposes.
This may include: Our official website, social media platforms, online galleries and other brand-related channels
If you prefer your order not to be publicly displayed, please inform us before production begins.
Contact
For questions regarding your order or these terms:
Email: reveriemoments.customer@gmail.com
