PRIVACY POLICY
This Privacy Policy describes how Reverie Moments (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit or make a purchase from our website.
PERSONAL INFORMATION WE COLLECT
When you visit our website, we may automatically collect certain information about your device, including your IP address, browser type, device information, time zone, cookies, and information about how you interact with our website.
We use this information to understand how visitors use our website, improve our services, and maintain website security.
When you place an order or request our customized services, we may collect the following personal information:
- Full name
- Email address
- Phone number
- Billing and shipping address
- Order details
- Customization information, including names, event details, photos, text, and design preferences
- Any information you provide to complete your personalized order
Payment information is securely processed through third-party payment providers. We do not store your complete credit card information.
HOW WE USE YOUR PERSONAL INFORMATION
We use your information to:
- Process and fulfill your orders
- Create customized products according to your requirements
- Communicate with you regarding your order, design proofs, revisions, and customer support
- Arrange shipping and provide order updates
- Prevent fraud and protect our website security
- Improve our website, products, and customer experience
- Analyze website traffic and marketing performance
- Provide promotional communications when you have chosen to receive them
SHARING YOUR PERSONAL INFORMATION
We only share your personal information when necessary to provide our services.
This may include:
- WordPress and WooCommerce, which operate our online store
- Payment providers such as PayPal or other payment processors
- Website analytics services such as Google Analytics
- Shipping and delivery providers required to complete your order
We do not sell, rent, or trade your personal information.
We may also disclose information when required by law or necessary to protect our legal rights, safety, or business operations.
COOKIES AND WEBSITE ANALYTICS
Our website uses cookies and similar technologies to improve website functionality, remember shopping preferences, and understand how visitors interact with our website.
Cookies may be used by WooCommerce, WordPress, analytics tools, and other website features.
You may disable cookies through your browser settings, although some website functions may not work properly.
CUSTOM DESIGN FILES AND CUSTOMER INFORMATION
For customized products, customers may provide personal information such as photos, names, event details, and other customization materials.
We use these materials only for:
- Creating and fulfilling your order
- Communicating about your design
- Providing customer support
- Maintaining necessary business records
Customers are responsible for ensuring they have the necessary rights and permissions to provide any photos, images, text, or other materials submitted for customization.
DESIGN SHOWCASE AND BRAND CONTENT
Unless otherwise requested before production or delivery, customers acknowledge and agree that completed designs, finished products, and photographs of the final work may be used by Reverie Moments for portfolio, marketing, and promotional purposes.
This may include, but is not limited to:
- Our official website
- Social media platforms
- Online galleries
- Other brand-related channels
If you prefer that your order is not publicly displayed, please inform us before production or delivery. We will respect your request and keep your work private.
YOUR RIGHTS
If you would like to access, update, or request deletion of your personal information, please contact us using the contact information below.
We will respond to your request within a reasonable timeframe, subject to applicable laws and necessary record-keeping requirements.
DATA RETENTION
We retain customer information only for as long as necessary to:
- Complete orders
- Provide customer support
- Maintain business and accounting records
- Comply with legal requirements
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our business practices, services, or legal requirements.
CONTACT US
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
Email: hello@reveriemoments.com
TERMS & CONDITIONS
Thank you for choosing Reverie Moments. By placing an order through our website, you agree to the following terms and conditions.
CUSTOMIZED PRODUCTS
All products created by Reverie Moments are made specifically for each customer.
Due to the personalized nature of our products, customized items cannot be returned or exchanged once production has started, unless there is:
- A manufacturing defect
- A mistake caused by Reverie Moments
DESIGN PROCESS AND REVISIONS
Each order includes up to 3 minor revisions.
Minor revisions include:
- Text corrections
- Small layout adjustments
- Minor design changes
Major changes or additional revisions may require additional fees and may extend the production timeline.
Production will begin after design approval and confirmation of all required information.
CUSTOMER RESPONSIBILITIES
Customers are responsible for providing:
- Accurate names, dates, addresses, and event information
- Correct spelling and wording
- Appropriate images and materials they have permission to use
Reverie Moments is not responsible for delays or errors caused by incorrect information provided by customers.
PRODUCTION AND DELIVERY TIMES
Estimated production and delivery times are provided as a guide and may vary depending on:
- Order complexity
- Revision requests
- Production schedules
- Shipping conditions
- Circumstances beyond our control
We recommend placing orders at least 1.5–2 months before your event date.
INTELLECTUAL PROPERTY
All original artwork, illustrations, designs, and creative materials created by Reverie Moments remain the intellectual property of Reverie Moments unless otherwise agreed in writing.
Customers may use the purchased products for their personal event purposes only.
Reproduction, resale, or commercial use of our designs is not permitted without written permission.
PAYMENT
Orders will begin processing after payment confirmation.
By placing an order, customers agree to provide accurate information and complete payment before production begins.
LIMITATION OF LIABILITY
Reverie Moments is not responsible for delays or issues caused by circumstances beyond our reasonable control, including shipping delays, customs procedures, natural events, or third-party service interruptions.
CONTACT
For questions regarding your order or these terms, please contact:
