This Privacy Policy explains how Reverie Moments (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit our website, place an order, or use our customized services.
Personal Information We Collect
When you visit our website, we may automatically collect certain information about your device and browsing activity, including:
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IP address
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Browser type
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Device information
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Time zone
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Cookies and similar technologies
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Information about how you interact with our website
We collect this information to understand how visitors use our website, improve our services, analyze website performance, and maintain website security.
When you place an order or request customized products, we may collect personal information necessary to process and complete your order, including:
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Full name
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Email address
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Phone number
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Billing and shipping address
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Order details
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Customization information, including names, event details, photos, text, design preferences, and other materials required to create your order
Payment information is securely processed through third-party payment providers. We do not store your complete credit card information.
How We Use Your Personal Information
We use your personal information to:
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Process and fulfill your orders
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Create customized products according to your requirements
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Communicate with you regarding your order, design proofs, revisions, and customer support
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Arrange shipping and provide order updates
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Prevent fraud and protect our website security
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Improve our website, products, and customer experience
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Analyze website traffic and marketing performance
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Send promotional communications if you have chosen to receive them
Sharing Your Personal Information
We only share your personal information when necessary to provide our services.
This may include:
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Website platforms and e-commerce services that operate our online store
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Payment providers and payment processors
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Website analytics providers
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Shipping and delivery providers required to complete your order
We do not sell, rent, or trade your personal information.
We may also disclose information when required by law or when necessary to protect our legal rights, safety, or business operations.
Cookies and Website Analytics
Our website uses cookies and similar technologies to improve website functionality, remember shopping preferences, and understand how visitors interact with our website.
Cookies may be used by website features, e-commerce tools, analytics services, and other technologies that help us operate and improve our website.
You may disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.
Customized Order Information
For customized products, customers may provide personal information and materials such as photos, names, event details, wording, and design preferences.
We use these materials only for:
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Creating and fulfilling your order
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Preparing design proofs and revisions
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Communicating with you about your order
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Providing customer support
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Maintaining necessary business records
Customers are responsible for ensuring they have the necessary rights and permissions to provide any photos, images, text, or other materials submitted for customization.
Customer Photos and Design Showcase
Unless otherwise requested before production begins, completed designs, finished products, and photographs of the final work may be used by Reverie Moments for portfolio, marketing, and promotional purposes.
This may include:
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Our official website
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Social media platforms
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Online galleries
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Other brand-related channels
If you prefer that your order is not publicly displayed, please contact us before production begins. We will respect your request and keep your work private.
Your Rights
You may contact us to request access, correction, or deletion of your personal information.
We will respond to your request within a reasonable timeframe, subject to applicable laws and necessary record-keeping requirements.
Data Retention
We retain personal information only for as long as necessary to:
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Complete and fulfill orders
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Provide customer support
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Maintain business and accounting records
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Comply with legal obligations
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, services, or legal requirements.
Any updates will be posted on this page with the revised effective date.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
