Terms & Conditions
This website is operated by Reverie Moments. By placing an order or making a purchase, you acknowledge that you have read, understood, and agreed to these terms and conditions.
Pricing
All prices displayed on our website are shown in the currency selected by the customer. Currency availability may vary depending on your location and website settings.
Prices may be updated due to changes in materials, production costs, or business operations. The final amount charged will be based on the price and currency displayed at checkout.
Payment providers or financial institutions may apply currency conversion rates, transaction fees, or international payment fees depending on your payment method and location. Reverie Moments is not responsible for additional charges imposed by your payment provider or bank.
International orders may be subject to customs duties, import taxes, VAT, or other local fees depending on the destination country. Any applicable charges are determined by local authorities.
Full payment is required before design or production begins unless otherwise agreed.
Order Process
Although most orders take about a month, we recommend placing your order at least 1.5–2 months before your desired delivery date.
This allows sufficient time for proof revisions, specialty finishes, hand-drawn portrait illustrations (if applicable), and unexpected delays.
We recommend ordering 10–20 extra pieces for last-minute additions or keepsakes. Additional quantities after production approval will be charged as a new order.
Once you have selected your stationery pieces, add them to your cart and complete checkout.
After checkout, please provide your customization details through the order confirmation email form (please check your spam folder if needed).
For invitations and wedding menus, we will collect your wording and event details before starting the design process. For favors, signage, and other personalized products, if customization details are provided on the product page, we will use the submitted information to prepare your proof.
After receiving all required details, we will begin the design process and send your first proof via email.
Design timeframe
- Personalized wording: 2–3 business days
- Custom illustration: Minimalist 5–7 business days | Realistic 7–9 business days
Timelines may be extended during peak seasons or periods of high order volume.
Design & Revisions
Your purchase includes:
- Initial design proof
- Up to 3 rounds of minor revisions
Minor revisions include:
- Text corrections
- Small layout adjustments
- Minor color adjustments
Major changes to the original design concept, layout, or illustration direction may require additional fees and extend the timeline.
Production Timeline
Production begins after final design approval and confirmation of all required information.
Production times vary depending on product type, quantity, special finishes, and seasonal demand.
- Standard rectangular products: 7–10 business days
- Die-cut shaped products / special finishes: 10–14 business days
Customer Responsibilities & Proof Approval
Customers are responsible for providing accurate:
- Names
- Dates
- Event details
- Addresses
- Photos and reference materials
Customers confirm they have the necessary rights and permissions to use submitted photos, images, text, or materials.
Customers are responsible for reviewing and approving the final proof before production.
Once approved, Reverie Moments will proceed based on the approved design and is not responsible for errors or omissions approved by the customer.
If the final product does not match the approved proof due to an error caused by Reverie Moments, we will work with the customer to resolve the issue.
Shipping
We offer international shipping from Taiwan.
Free Standard Shipping:
Orders over $300 USD (Asia) ; Orders over $600 USD (Worldwide)
Estimated shipping times:
Asia: Standard: 2–3 business days
United States: Standard: 6–10 business days; Express: 2–4 business days
Rest of the world: Standard: 4–8 business days; Express: 2–4 business days
Shipping times may vary depending on destination, customs procedures, holidays, and courier conditions. Delivery times are determined by the courier and are beyond our control.
Returns & Cancellations
We do not offer returns or exchanges for change of mind. If your order arrives damaged or faulty, please contact us as soon as possible for assistance.
As all customized items are made to order, work begins once your order is placed.
Cancellation eligibility depends on the stage of your order:
- Before design work begins: refund may be issued minus applicable fees.
- After design work begins or proof has been provided: refunds may be limited due to completed work.
- After production approval: cancellations, returns, or refunds are not available.
Availability
While we make every effort to maintain accurate product information, card stocks, envelopes, and materials may occasionally become unavailable.
If a selected option becomes unavailable, we will provide a suitable alternative or discuss available options with you.
Intellectual Property
All original artwork, illustrations, designs, and creative materials created by Reverie Moments remain the intellectual property of Reverie Moments.
Customers may use purchased products for personal event purposes only.
Reproduction, resale, distribution, or commercial use of our designs or artwork is not permitted without prior written permission.
Working files or editable design files will not be provided unless otherwise agreed.
Marketing & Social Media
Unless otherwise requested before production or delivery, Reverie Moments reserves the right to display completed designs, finished products, and photographs of the final work for portfolio, marketing, and promotional purposes.
This may include: official website, social media platforms, online galleries, other brand-related channels
If you prefer your order not to be publicly displayed, please inform us before production or delivery.
Contact
For questions regarding your order or these terms:
Email: reveriemoments.customer@gmail.com
